1. How do I place an order?

2. To place an order, download our app and select your desired meal plan. Then, choose your preferred meals, delivery address, and payment method, and proceed to checkout.

3. Can I edit/modify my order?

4. Yes, you can edit or modify your order up to 24 hours before your scheduled delivery or pickup time. Simply log in to your account, go to your orders, and make the necessary changes.

5. Can I select food randomly and not take a full day’s meal plan?

6. Yes, you can select individual meals from our menu without subscribing to a full-day meal plan. Simply choose the meals you want and proceed to checkout. The total amount due will be calculated based on your selections.

7. Can you select my food?

8. If you have specific dietary requirements or preferences, our support team can assist you in selecting meals that meet your needs. Please contact us for assistance.

9. If I hold my order, what happens to my wallet balance?

10. If you choose to hold your order, your wallet balance will remain unchanged, and you can use it towards your next order.

11. What is My Wallet?

12. My Wallet is a feature that allows you to add funds to your account and use them to pay for your orders. It provides a convenient and secure payment option, and you can track your balance and transaction history in real-time.

13. Can I cancel my order?

14. Yes, you can cancel your order up to 24 hours before your scheduled delivery or pickup time. Simply log in to your account, go to your orders, and cancel the order.

15. How do I check the status of my order?

16. You can check the status of your order by logging in to your account and going to your orders. You will see the current status of each order, such as confirmed, in progress, or delivered.

17. What payment methods do you accept?

18. We accept payment by credit card, debit card, mobile money, or cash on delivery.

19. What is the deadline for placing an order?

20. The deadline for placing an order is 24 hours before your scheduled delivery or pickup time.

21. How far in advance can I place an order?

22. You can place an order up to the available menu opening, usually on a weekly basis every Friday morning.

23. Is there a minimum order amount?

24. No, there is no minimum order amount. You can select at least one breakfast, lunch, or dinner.

25. Do you offer discounts for bulk orders or subscriptions?

26. We offer discounts from time to time. Please check our social media pages for current offers or contact our support team for more information.

27. What happens if my order is late or doesn’t arrive?

28. We strive to ensure that all orders are delivered on time. In case of an emergency, we will make every effort to make it up to you.

29. Do you offer catering services for events or groups?

30. Yes, we offer catering services for events or groups. You can order from our wholesome Shop Menu or contact our support team for customized events.

31. How do I leave feedback or report an issue with my order?

32. Please contact our support team to leave feedback or report any issues with your order.

33. Can I place an order for Sunday?
34. Yes, you can place an order for Sunday. However, please note that delivery will be on Saturday with Saturday meals. If you have any questions or need assistance placing a Sunday order, please contact our support team.

• How does delivery work?
• We deliver your daily meals in one delivery window between 6:00 AM to 1:00 PM. Our delivery service is available to all locations in Accra.
• Is there a delivery fee?
• We offer free delivery in Accra for orders above 100.0 Ghc.
• Can I choose a specific delivery time?
• Yes, you can choose a delivery time slot of 1 hour period between 6:00 AM to 1:00 PM that suits your convenience.
• How can I edit my delivery address ?
• You can edit your address on the App or by informing our customer service a day before your delivery.
• What if I am not at the address during delivery time? 
• In the event that you’re not present during the delivery time, you can designate a secure location and a trusted individual to receive your meals on your behalf. We highly recommend storing the food directly in the fridge to ensure its freshness and quality.

1. Is Slim Down right for me?

2. The Slim Down meal plan is designed for those who want to lose weight and improve their overall health. If you’re looking to lose weight and want a balanced and nutritious meal plan, Slim Down is the right choice for you.

3. Is Fast & Lean right for me?

4. The Fast & Lean meal plan is designed for those who want to achieve their fitness goals quickly and efficiently. If you’re looking to build lean muscle and burn fat, Fast & Lean is the right choice for you.

5. Is Stay Fit right for me?

6. The Stay Fit meal plan is designed for those who want to maintain their current weight and improve their overall health. If you’re looking for a balanced and nutritious meal plan to maintain your weight and support a healthy lifestyle, Stay Fit is the right choice for you.

7. What do you mean by (S) (M) (L) on the Food Label?

8. The (S) (M) (L) on the food label indicates the size of the meal. (S) stands for small, (M) stands for medium, and (L) stands for large. The size of the meal corresponds to the number of calories in the meal.

9. Can I switch between plans?

10. Yes, you can switch between plans. If you’re not satisfied with your current meal plan, you can switch to another plan at any time. Please contact our support team to discuss your options.

11. How can I have a customized meal plan if I have a health condition?

12. If you have a health condition and need a customized meal plan, please contact our support team. Our dietitian will work with you to create a personalized meal plan that meets your specific needs and dietary requirements.

13. What is Premium Meal Plan?

14. Our Premium Meal Plan offers a wider variety of meals and includes premium ingredients. This plan is perfect for those who want to indulge in more gourmet meals and try new and exotic ingredients.

15. Can I get more than 2500 calories per day?

16. Yes, we can customize a meal plan to meet your specific calorie needs. Please contact our support team to discuss your options.

17. Why do Meal Plans have different prices?

18. The prices of our meal plans vary depending on the number of meals and the size of each meal. Additionally, the types of ingredients used in each meal plan can also impact the overall cost. We strive to offer competitive pricing while still providing high-quality and healthy meal options for our customers.

How do you ensure your meals are nutritionally balanced?

At Wholesome Craft, we take nutrition very seriously. Our meal plans are designed by our registered dietitian, who ensures that each meal is balanced and includes all the necessary nutrients for optimal health.

Are your meals suitable for special diets, such as vegetarian or gluten-free?

Yes, we offer a vegetarian option every day, and we can accommodate other special dietary needs upon request. Our meals are low in salt, free of additives, and made with wholesome ingredients to support a healthy lifestyle.

Can I see a breakdown of the nutritional information for each meal?

Absolutely. Our support team can provide you with a detailed breakdown of the nutritional information for each meal, including calories, protein, carbohydrates, and fat. Just reach out to us and we’ll be happy to assist you.

Do you offer meals with specific macronutrient ratios?

Our meal plans are designed to meet different macronutrient ratios, catering to various dietary needs. You can check the nutrition breakdown for each meal plan to see the specific ratios. For customized ratios, our support team is available to assist you.

Are your meals suitable for people with certain health conditions, such as diabetes or high blood pressure?

Yes, we take into consideration various health conditions and provide meal plans that are suitable. Please reach out to our support team to discuss your specific health needs.

Do you use organic or locally-sourced ingredients in your meals?

We are committed to using the best ingredients in our meals, and we prioritize sourcing from local farms and producers. Our supply chain is carefully selected to ensure the highest quality of ingredients, including organic options whenever possible.

Are your meals suitable for athletes or people with high protein needs?

1. Our meal plans are suitable for individuals with high protein needs, such as athletes. We have specific meal plans designed for athletes, which are high in protein and low in carbohydrates. We also offer customization options for individuals with specific dietary needs.

1. What types of cuisine do you offer?

2. We offer a range of international cuisine options, including Mediterranean, Asian, and African-inspired dishes.

3. Can I customize my meals based on dietary restrictions?

4. Yes, we offer customization options for customers with dietary restrictions or preferences. Our menu includes options for vegetarian, gluten-free, and low-carb diets, among others.

5. How often do you update your menu?

6. We update our menu on a weekly basis, ensuring that there is always a variety of fresh, seasonal options available for our customers.

7. Can I choose my meals for the week?

8. Yes, customers can choose their meals for the week from our menu options.

9. How many meals are included in each day?

10. Our plans are designed into different categories: breakfast, lunch, dinner, AM snack, and PM snack. In each category, we offer 5 meal varieties.

11. Are your meals pre-made or made fresh?

12. All of our meals are made fresh daily, with wholesome ingredients and no additives.

13. Can I make substitutions or changes to my meal plan?

14. Yes, we offer customization options for customers with specific preferences or dietary restrictions. Please contact our support team to discuss your options.

15. What if I have allergies or food sensitivities?

16. We take allergies and food sensitivities seriously and offer customization options to accommodate specific needs. Please contact our support team to discuss your options.

17. Can I see a sample menu?

18. Yes, we have a sample menu available on our website. Please note that our menu is updated on a weekly basis, so the specific options may vary. You can always check the menu on the App.

19. How do I place an order?

20. Orders can be placed online through our App, or by contacting our support team.